We've put together a non-technical guide to help you make the right decision when choosing a new business telephone system.Read our Guide to Business Telephone Systems
It’s our focus on customisation and individual attention that makes our maintenance service really stand out from the competition. We work in close partnership with you and your IT support, solving problems and implementing new ideas providing support and help desk services that will rapidly fix any problem with your Private Analogue Branch Exchange (PABX) or digital Private Branch Exchange (PBX) telephone system.
IP Office Systems: IP400, IP403, IP406, IP406V2, IP412, IP500, IP500v2, Small Office Edition, IP Dect
IP Office Handsets: 1403, 1408, 1416, 1603, 1608, 1608l, 1616, 1616l, 2010, 2030, 2050, 4602, 4610, 4620, 4621, 4625, 5402, 5410, 5420, 5601, 5602, 5602D, 5602S, 5610, 5620, 5621, 6408, 6416, 6424, 9504, 9508, 9611G, 9620C, 9620L, 9621G, 9630G, 9640, 9640G, 9641, 9650, 9650C
IP Office Software: Voicemail Pro, Voicemail Lite (Light), Customer Contact Centre, Customer Call Reporter, Softconsole, Essential Edition, Preferred Edition, Advanced Edition, Phone Manager Pro, One-X Portal, TAPI
ArgentBranch, ArgentOffice, ArgentPhone, Avaya, Lucent, Network Alchemy Software: Phone Manager, Voicemail Pro, Voicemail Lite.
Network Alchemy is an out-of date, unsupported telephone system, but there are still many units installed and in use. We have the skills, documentation and spares required to support the Network Alchemy system and can help you make the transition to a modern fully supported system if required.
Swyx Systems: SwyxWare Essential, SwyxWare Compact, SwyxWare Professional, Swyx Express
Swyx Components: Swyxit!, SwyxWare, SwyxPhone, SwyxConnect
Swyx Handsets: L400, L420e, L420p, L420s, L440, L540, L540p, L540s, L615, L620, L640, L660, L680, P250, P230, P280
Telephone Systems Maintenance from Technology Box delivers many unique benefits. The main advantage lies in the fact that we employ only experienced and dependable engineers who know you and your technology really well. New system firmware and software is regularly made available for your system by the original manufacturer. These updates add new features to your telephone system as well as fixing bugs. Unlike some maintenance companies, we will advise you about firmware updates as soon as they are available and install them free of charge. We’ll also make any moves or changes to user settings on your behalf without any additional charges.
Technology Box has offices in Hastings, East Sussex and Norwich, giving us immediate coverage of London, the Southeast, Norfolk and the rest of East Anglia. For larger projects our expertise is often needed further afield - please contact us if you need help with systems in other parts of the UK or overseas.
Telephone System Maintenance from Technology Box also includes a number of fixed price services including replacement of telephone system hardware if it fails in the course of normal operation and site visits to carry out repairs that cannot be made remotely or through instructions to onsite staff. We are committed to a maximum response time of 4 – 8 working hours from the notification of a fault but our hotline service means you will always receive an immediate and professional response in the event of a real business emergency. If required, we will also work with your service providers should the fault lie with your telephone line or Internet connection.