endpoint & Cloud Support

Unlimited IT Support Solution for Windows and macOS Devices

At Technology Box, we go beyond essential IT support to provide a fully integrated service for your business's success. Whether you're operating Windows or macOS devices, our pay-per-device support service ensures reliable, secure, and efficient IT operations. With a commitment to IT security and unmatched customer service, we're your partner in navigating the complexities of technology.

Why Choose Us?

  • Immediate Assistance: Gain instant access to our friendly and experienced support team, which is ready to address your IT concerns swiftly.

  • Dedicated to Security: As holders of the UK Government's Cyber Essentials certification, we prioritise enhancing your IT security, aiming to elevate your systems to the highest protection standards.

  • Agile and flexible: Our team will adapt to your business, and are empowered to make changes on your behalf quickly when needed.

Expanded Support Services

Our pay-per-device support extends beyond traditional IT assistance, offering a suite of services tailored to your operational needs:

  • Email and Files: Expert management of Microsoft 365, Google Workspace, and Dropbox services to streamline cloud operations.

  • User Management: Efficient onboarding and offboarding processes to keep your team's access current.

  • Device Setup & Supply: Hassle-free setup of new PCs and Macs, including on-demand supply of PCs to meet your immediate needs. 

  • Secure Recycling: Environmentally responsible recycling of old PCs, ensuring your data is safely and securely disposed of.

  • Asset Management: Comprehensive asset register maintenance to effectively track and manage your IT inventory.

  • Security Maintenance: Regular updates and patches for your PCs to safeguard against vulnerabilities, along with diligent management of email security protocols like DKIM, DMARC, and SPF.

  • Remote Organization Support: For fully remote teams, we offer secure storage for spare PCs, ensuring you have the hardware support you need whenever you need it.

Costs

Per-device support £35/user/month

New PC or Mac setup £90

PC or Mac recycling £25

Cloud Services

Technology Box partners with a diverse range of cloud providers: Adobe, CloudFlare, Darktrace, 8x8, and Zoom, and we can manage these services alongside your software.

Hardware

We partner with Dell, Apple, and Microsoft. We can manage the warranties for the devices we supply. Don't worry if you have a different preferred supplier: we work with any vendor.

Peripheral devices and printer

We’ll support printers, webcams and other peripherals as part of our service.

Mobiles

We will help accessing your cloud services with your Apple and Android mobile phones at no extra cost if we support your PC or Mac. Note: We offer a separate managed mobile device service if you need more security and control over your mobile devices. Let us know if so!

FAQs

Q: How is payment handled for the pay-per-device support service?

A: We process payments through direct debit, ensuring a hassle-free and straightforward billing process for continuous, uninterrupted support.

Q: Are there any limitations or exclusions to the support provided?

A: We aim to provide comprehensive support for a wide range of IT needs. While specific limitations may apply, we're dedicated to tailoring our services to meet your requirements. Please get in touch with us for more detailed information.

Q: Can you help with our specialist software (e.g. video production CAD)?

Yes. We'll get a checklist from you of what software should be on what machine. In the event of a problem, we'll hand seamlessly to the software provider's support if we can't fix it.

Q: How many devices can you support?

Usually, you have between 5 and 300 devices, but contact us if you have more than this.