Partnership Server & Infrastructure Support

Reliable•Proactive•Collaborative

Unlimited 2nd line helpdesk and proactive monitoring for agreed servers, cloud tenants, or network devices, working in partnership with your in-house IT team.

    • Unlimited UK business hours 2nd line support for covered systems (IT staff and selected power users only).

    • Proactive monitoring of uptime, performance, and security for servers, M365 tenants, and network devices.

    • Regular checks (e.g. monthly patching, firmware updates) with a ticket raised each time.

    • Quarterly review meetings to confirm stability, highlight risks, and plan improvements.

    • Incident response with priority troubleshooting if outages or failures occur.

    • Deep expertise: Microsoft 365, Windows Server, Meraki, Intune, and more.

    • Peer-level collaboration: We work alongside your IT team, not instead of them.

    • Predictable coverage: Unlimited hours forthe agreed systems in scope.

    • Proactive approach:We prevent issues through regularchecks and reviews.

    • £100 per server per month (e.g. domain controllers, RDP servers).

    • Fixed price for Cisco environments based on network size.

    • Flat monthly fee for Microsoft 365 tenants depending on size/complexity.

    • Quarterly review meetings included.

    • Projects outside agreed scope quoted separately.

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