Advocacy people:
Frequently Asked Questions
What is this document?
Welcome to the IT support FAQ for Advocacy People, provided by Technology Box. We have designed this guide to answer common questions about your IT systems. Please let us know if we should add something.
For additional support, please contact Technology Box at 0333 2407590 or use the green Help icon at the bottom of this screen.
Why does my computer keep asking me to reboot?
The Advocacy People handle sensitive personal information, requiring us to maintain high-security standards. We regularly update your PCs to protect against new security threats. Updates happen automatically, prompting you to restart your computer.
To minimise work disruption, please reboot your computer after receiving this message (perhaps the last thing when you've finished for the day). Eventually, the computer will undergo a mandatory reboot, so it's best to do it yourself to avoid disruption while working.
Where has my Outlook or Teams icon gone?
Likely, Outlook is still installed, but its shortcut may have been removed from the taskbar. To access Outlook, click the Start button and type "Outlook". Once it appears, you can pin it to the taskbar for easy access by right-clicking on the icon and selecting "Pin to taskbar".
How can I revert to a previous version of a document in SharePoint?
To access a document's version history in Word or Excel, click the small down arrow next to the file name and select Version History. For more detailed instructions, refer to this Microsoft support article.
How do I set up the Microsoft Authenticator app?
Please follow the detailed instructions in this guide: Setting up Microsoft Authenticator Access.pdf.
Can I use my own computer or phone?
Yes, you can. However, you'll need to take some additional steps to register your device with the company portal. Please follow the Bring Your Own Device (BYOD) instructions below:
Windows or Mac
Android Device
IOS Device
What about Tardis or Healthwatch.local?
Yes. As with accessing emails and files, you'll need to install the Company Portal on your device and ensure your software is up to date.
How can I add or remove members from a team if I'm the group's owner?
Why do emails go to junk?
Every email you receive is given a junk mail score out of 10. The sender’s email, subject line, content and attachments can all increase or decrease this score. If the score is over 6/10, the email will go to your Junk folder instead of the Inbox.
How do I stop emails from going to my junk folder?
In Outlook, right-click on the email wrongly in your Junk Email folder: choose Junk > Not Junk. You can also choose “never block sender’s domain” which means that emails from that sender’s organisation are less likely to be filtered. If you have persistent problems, contact us by phone or click below!